Maltese Government Invests €4 Million to Deploy AI Across Public Services

Public sector organisations worldwide are increasingly prioritizing the adoption of artificial intelligence, particularly agentic AI, to enhance service delivery and operational efficiency. Malta exemplifies this trend with a €4 million investment to integrate Microsoft Copilot into its public service, training 8,000 employees and establishing a Centre of Excellence to support AI innovation. A Capgemini Research Institute report highlights that around 90% of public sector entities plan to explore, pilot, or implement agentic AI within the next two to three years, although significant barriers such as data readiness, security concerns, and limited trust in AI outputs persist. Only 21% of organisations currently possess sufficient data to effectively train AI models, and maturity in data management and AI skills remains low across the sector. Despite these challenges, sectors like defense, healthcare, and security are actively advancing AI initiatives, reflecting a broad governmental push to improve decision-making and address complex societal issues through technology. Overall, the integration of AI in public services is seen as a vital step toward modernizing governance and improving public welfare systems globally.