Amazon Plans to Discontinue Chime Collaboration Service in 2026

Amazon Web Services (AWS) has announced it will discontinue its communication service, Amazon Chime, with support ending on February 20, 2026, and no new customers being accepted after February 19, 2025. This decision reflects Amazon's strategic shift towards focusing on areas with greater growth potential, particularly in artificial intelligence (AI), alongside the recent discontinuation of its Inspire social commerce feature. Existing users will still have access to the service until the final support date, and AWS recommends transitioning to alternative collaboration tools like AWS Wickr, Zoom, Webex, and Slack. The move aligns with a broader trend in the tech industry where companies are adapting to the rapid evolution of AI-powered communication tools. Despite a slight miss in revenue expectations for AWS, the company reported a 19% rise in revenue, highlighting its ongoing stability in a competitive cloud market. This pivot away from Chime underscores Amazon's commitment to harnessing AI's potential to enhance business interactions and efficiencies.