CMA Investigates Ticketmaster for Potential Breach Over Oasis Tickets

The Competition and Markets Authority (CMA) has launched an investigation into Ticketmaster, alleging that the ticketing giant may have breached consumer protection laws during the sale of over 900,000 tickets for Oasis's reunion tour. Complaints from fans revealed that Ticketmaster sold 'platinum' tickets at nearly 2.5 times the price of standard tickets without adequate explanations of their value, leading to potential consumer deception. Additionally, the CMA highlighted that consumers were not informed about the existence of two categories of standing tickets, causing confusion and frustration among buyers who faced unexpectedly high prices. While the investigation found that Ticketmaster did not employ an algorithmic pricing model as many fans believed, the CMA has expressed concerns about the clarity and timeliness of information provided to consumers. The CMA is now consulting with Ticketmaster on necessary changes to improve transparency in ticket pricing and labeling. Consumer advocacy groups have called for refunds for fans who overpaid due to the dynamic pricing strategy used during the sale.