Agentic AI Transforms SaaS Landscape, Affects Workforce Skills

Agentic AI—a new phase in artificial intelligence characterized by autonomous, goal-oriented agents—is rapidly emerging as a transformative force in technology and business, fundamentally reshaping how software is delivered and used. Unlike traditional AI and generative AI, agentic AI can independently pursue objectives, adapt to changing conditions, and make decisions without human prompts, offering real-time protection, self-healing infrastructure, and proactive cybersecurity defense. Its integration into enterprise systems is set to revolutionize Software as a Service (SaaS) by enabling autonomous, conversational, and adaptive applications, with predictions that a significant portion of SaaS will be AI-enabled in the next few years. In business models, agentic AI underpins the shift from SaaS to 'Result as a Service' (RaaS), where vendors are compensated based on measurable outcomes rather than software access, aligning incentives and sharing risk with clients. However, realizing these benefits at scale requires businesses to invest in AI literacy and upskilling their workforce to effectively collaborate with AI agents and design meaningful human-AI interactions. As agentic AI evolves, it promises enhanced efficiency, new business paradigms, and more resilient, adaptive digital infrastructures across industries.