Jenny Phenix, a 68-year-old woman from Florida, sold all her possessions and businesses to fund a £250,000 three-year cruise on the Villa Vie Odyssey. However, her contract was terminated after her private WhatsApp messages, which included complaints about delays and concerns over accommodations, were leaked. Villa Vie Residences cited her 'continuous complaints and negativity' as reasons for the ban, emphasizing the impact on community morale. Phenix contends she was neither rude nor disrespectful and was merely voicing frustrations shared by other passengers. The ship's departure has faced multiple delays, leaving many passengers, including Phenix, in limbo.