Coldplay Ticket Errors Cause Complaints and Resales

Fans of British rock band Coldplay in Hong Kong faced significant inconvenience due to a printing error on concert tickets, leading to long wait times and widespread frustration. The ticketing agency Cityline mistakenly issued some HK$1,399 standing tickets as more expensive VIP tickets, prompting a voiding of these tickets and necessitating an exchange process. This error resulted in at least 25 complaints to Hong Kong’s Consumer Council, which urged Cityline to expedite the ticket exchange process. Cityline set up exchange locations in Hong Kong and mainland China, offering refunds for handling fees and posting AI-generated apology videos. The affected concerts are part of Coldplay's 'Music of the Spheres' tour, scheduled for early April at the Kai Tak Sports Park. The mishap also saw tickets resold at inflated prices on platforms like Carousell and Facebook Marketplace.