Disabled Woman Stranded Over Hotel Fee

Margaret Jones, a 63-year-old woman with mobility issues and memory loss, claims she was left stranded outside the Britannia Hotel in Manchester after being unable to pay a £1.20 tourist tax by card. Upon arrival, she offered £1.50 in cash but was refused by hotel staff, who insisted on a card payment despite her explaining her difficulties with PIN numbers. Margaret was reportedly told she would have to leave the hotel if she couldn't pay by card, leading to a distressing situation where she felt humiliated and cold outside the hotel. Eventually, she found a card that could tap to pay and was allowed to check in, but she expressed concerns about the treatment of disabled guests and the lack of support from hotel staff. The incident has raised questions about the accessibility of payment methods for individuals with disabilities. The hotel has not commented on the matter.