Idaho, Appalachian Power Warn Customers of Rising Utility Imposter Scams

Idaho Power and Appalachian Power have issued warnings to their customers about a rise in scams involving imposters who contact individuals by phone or visit homes, falsely claiming to represent the utility companies. These scammers often demand immediate payment using prepaid cards, cryptocurrency, or other non-traditional payment methods and attempt to extract personal or banking information. Both companies emphasize that their legitimate employees will never demand same-day payment, request payment through prepaid cards or digital apps, or come to homes to collect payments or sell products, and they will always present proper identification and wear company-branded clothing. Customers are encouraged to monitor their accounts through official apps or websites, verify any suspicious contacts by calling customer service, and report scam attempts to local law enforcement. Special caution is urged during extreme weather periods when scammers may use high-pressure tactics, including threats of service disconnection or fake offers like solar panel installations. These measures aim to protect vulnerable groups such as seniors and non-native English speakers from falling victim to these fraudulent schemes.