M&S Restores Click and Collect After Cyberattack

Marks & Spencer has resumed its UK click and collect service after nearly four months of disruption from a major April cyberattack, believed to have been carried out by the hacker group DragonForce. The attack forced M&S to suspend online orders, click and collect, and contactless payments, causing operational setbacks and empty shelves. M&S responded by implementing manual processes in stores to keep some operations running. The incident resulted in the theft of customer data and is expected to cost the retailer around £300 million in lost operating profit, though some recovery is anticipated through insurance and cost controls. Company leaders described the cyberattack as 'traumatic' and expect to be over the worst by August. Four arrests have been made in connection with the attack as M&S continues to rebuild systems and restore customer trust.