Amazon Expands AI Innovations in Shopping and Delivery

Amazon is advancing its AI technology to enhance shopping and delivery experiences. The company plans to implement next-gen AI 'agents' to automate online shopping processes, potentially transforming e-commerce. Concurrently, Amazon is deploying AI-powered Shopping Guides on its mobile platforms to provide tailored product recommendations across over 100 categories. In the delivery sector, Amazon has introduced the Vision-Assisted Package Retrieval (VAPR) system to aid drivers in quickly identifying packages for delivery using visual cues, significantly reducing sorting time. This system, integrated into 1,000 electric vans by 2025, uses Amazon Robotics Identification to enhance efficiency and accuracy in deliveries. Overall, these AI innovations aim to streamline operations and improve customer and employee experiences in both shopping and logistics.