An investigation by the Prisons & Probation Ombudsman revealed that James Bailey, 24, took his own life at HMP The Mount on March 1, 2022, and his family first learned of his death through rumors. His aunt was informed the day after his death when she contacted the prison, having heard unverified news. The Ombudsman criticized the delay in communication, noting that police officers, not a family liaison officer, were tasked with informing the family, but they went to an incorrect address. This mistake led to further complications, as prison staff were unaware that the police had not reached Bailey's aunt. Recommendations have been made to improve communication protocols between the prison and police to prevent such distressing situations in the future. The prison service expressed regret over the incident and acknowledged the challenges faced by the family during this time.