Florida Family Seeks $700K After Costco Fridge Installation Floods Home

A Florida family in Jacksonville is facing over $700,000 in damages after a third-party contractor hired by Costco improperly installed a KitchenAid refrigerator, causing water to flood their home. The installers failed to properly secure the water supply line, allowing it to crack under the refrigerator's wheels, which led to significant water leakage damaging the home's structure, furniture, electronics, and musical instruments. The family had to evacuate and live in an Airbnb, while spending more than $300,000 on immediate repairs and relocation costs, with total repair estimates exceeding $700,000. They discovered extensive mold and moisture damage, complicating the restoration process. Despite these losses, Costco and the installer have refused to cover the costs, prompting the family to publicly criticize the company, including paying for billboards to raise awareness. The family is considering legal action after rejecting a $175,000 settlement offer and has warned others about the risks associated with 'free' appliance installation services provided through third-party contractors.