Southwest Airlines Ends 'Two Bags Fly Free' Policy

Southwest Airlines has announced the end of its 'two bags fly free' policy effective May 28, 2025, sparking widespread backlash from customers who valued the perk. The airline is aligning more closely with traditional carriers like Delta and American by introducing baggage fees and non-refundable tickets, aiming to return to expected profitability levels. This decision has led to customer dissatisfaction, with many considering switching airlines despite Southwest's efforts at damage control via social media. The policy changes include four new ticket categories, with only the most expensive offering free checked bags. These shifts have led to debates on social media and comparisons to the often higher costs of Amtrak travel. Overall, the changes reflect Southwest's efforts to enhance revenue amid evolving market pressures.