76% Gen Z Use AI for Workplace Emotions US Report

Generation Z workers are increasingly turning to AI chatbots to navigate workplace communication and emotional intelligence challenges, with 76% using these tools and 94% relying on them for workplace issues. Many Gen Z employees use AI to interpret managerial tone, draft sensitive emails, and manage conflicts, often feeling more validated and confident due to the judgment-free feedback AI provides. However, experts warn that this reliance may foster a fixed mindset, reduce personal responsibility, and hinder the development of crucial interpersonal skills such as interpreting body language and understanding organizational dynamics. While Gen Z is the most enthusiastic about adopting AI at work, including self-teaching AI skills, nearly half feel their managers do not appreciate AI's benefits, highlighting a generational divide. At the same time, younger generations, including millennials and Gen Z, express significant concern about AI potentially replacing or diminishing their job roles despite their high adoption rates of AI in job search activities. Overall, there is a consensus that AI should be a tool to support human work rather than replace it, with caution urged regarding its limitations in handling empathy and nuanced human interactions.