Cisco, Mistral AI Launch AI Renewals Agent to Enhance Customer Engagement

Cisco has launched its first AI agent, the AI Renewals Agent, in collaboration with Mistral AI, aimed at streamlining the renewal proposal process for its Customer Experience (CX) team. This AI application consolidates data from over 50 sources, providing real-time sentiment analysis and personalized recommendations, which are expected to reduce renewal proposal preparation time by up to 20%. The agent operates on-premises, ensuring data security and compliance while enhancing customer engagement and satisfaction. Cisco's partnership with Mistral AI marks a significant step towards an 'Agentic-AI-Led' future, with plans for further AI innovations to improve customer experiences. The AI Renewals Agent is seen as a crucial tool in boosting customer retention and optimizing workflows within the company. Cisco emphasizes that this initiative aligns with their vision of delivering proactive, personalized customer interactions.