Salesforce Boosts Workforce for Agentforce AI

Salesforce's recent report indicates a significant decline in consumer trust, with 72% of surveyed consumers expressing diminished confidence in companies, largely due to concerns over data misuse. In response, Salesforce has launched Agentforce, an AI tool designed to automate various business functions and enhance customer interaction, which has garnered positive feedback since its release. The company's CEO, Marc Benioff, announced plans to hire over 1,000 employees to support the product's sales, reflecting a shift in strategy after previous layoffs. Jim Cramer praised Agentforce as 'revolutionary' and linked Salesforce's stock surge to this innovation. Benioff aims to deploy a billion AI agents within a year, highlighting the growing trend of AI integration in enterprise software. Additionally, he has criticized Microsoft's AI tools, positioning Salesforce's offerings as superior in the market.