India Leads First Global PCMM Level 5 BPO Certification

The role of HR is rapidly evolving as organizations integrate advanced technologies like AI and automation to enhance talent management while maintaining a human-centric approach. Leaders such as Nazia Tasleem have pioneered HR maturity globally by institutionalizing excellence in talent practices, exemplified by her securing the first-ever PCMM Level 5 certification for a BPO operation. Meanwhile, industry experts emphasize HR as strategic business enablers, highlighting skills like adaptability, critical thinking, and cross-departmental relationship building as essential for 21st-century HR professionals. Companies like DKSH are leveraging AI-powered recruitment tools to streamline high-volume hiring across diverse markets, focusing on simplifying candidate experiences through multilingual and accessible platforms. Despite the technological advancements, HR leaders like Sudkanung Kambarat advocate for a balance that prioritizes empathy, trust, and purpose, ensuring technology serves to enhance rather than replace human contributions. Case studies, including KFC Canada’s use of AI, illustrate that AI tools are freeing HR professionals from routine tasks, enabling them to focus on strategic initiatives and workforce development rather than supplanting their roles.