Transport for Greater Manchester clarifies family ticket rules after mother fined for children's ages

A Manchester family was twice told by Metrolink staff that their family tram ticket was invalid because their baby and toddler were 'too young' to be counted as children, as under-fives travel free and supposedly do not qualify for the family ticket. The inspector and a customer service representative both advised the family to purchase two adult tickets instead, warning of a possible fine. This contradicted the official guidance on the Bee Network website, which clearly states that there is no minimum age for children traveling on a family ticket. After the incident was publicized, Transport for Greater Manchester (TfGM) apologized for the confusion and confirmed that all staff would be reminded there is no minimum age for children on a family ticket. The situation highlights a gap between official policies and staff understanding, leading to unnecessary distress for families. TfGM reiterated their commitment to ensuring accurate information is provided to travelers in the future.