Canada's Transport Minister Pablo Rodriguez has requested an independent report from Via Rail following a serious incident where over 200 passengers were stranded for 10 hours on a train between Montreal and Quebec City. The breakdown, caused by mechanical issues, left passengers without adequate food, water, and toilet facilities, prompting the minister to label the treatment of passengers as 'unacceptable.' In addition to the report, Via Rail has been instructed to enhance employee training and improve their breakdown procedures. Some passengers reported confusion among the crew during the incident, leading to tension, including a noted incident where a staff member took a passenger's phone. Via Rail has since apologized and is offering full refunds to affected customers. The transport minister plans to meet with Via Rail executives to discuss the necessary reforms.