Aurelian Raises $14M to Automate Non-Emergency 911 Calls US

Aurelian, an AI company based in Seattle, has raised $14 million in a Series A funding round led by NEA to expand its AI voice assistant technology that automates non-emergency calls for 911 dispatch centers across the U.S. Launched in 2024, the system handles about 74% of non-emergency calls such as noise complaints, parking violations, and lost property reports, allowing human dispatchers to focus on true emergencies and reducing their workload by up to three hours per shift. The AI is capable of triaging calls, collecting necessary information, and creating reports for police departments while immediately transferring genuine emergencies to human operators. This innovation addresses severe staffing shortages and high turnover rates common among emergency dispatchers who often endure long, stressful shifts. Aurelian’s platform supports over 35 languages and multiple communication channels, improving access for underserved communities. Investors and company leadership emphasize that the technology helps alleviate burnout and enhances public safety by enabling dispatchers to focus on critical situations.