A former Palace press secretary, Dickie Arbiter, shared details of Princess Diana's 5 am crisis call seeking advice after the publication of Andrew Morton's biography, revealing her struggles and marriage breakdown. Arbiter, who worked for the Royal Family, recounted being stunned by Diana's revelations in the book, prompting a low-profile visit to Ashworth Hospice. The book's impact led to public image damage, culminating in Charles and Diana's separation and divorce. Princess Diana's distress and the media frenzy surrounding the book's release added to the tumultuous period for the royals.