H&M to Close Edinburgh Call Centre, 150 Jobs Lost

H&M has announced the closure of its call centre in Edinburgh, leading to the loss of 150 jobs by the end of the year. Employees were informed in August about the proposal to close the Waverley Gate office, primarily due to the lease expiring in 2025. The company attributed the decision to increased competition, shifting customer behaviours, and rising operational costs. While staff were given two weeks' notice of dismissal, those entitled to more notice will receive pay in lieu. Consultations held between September and November resulted in some job losses being mitigated through alternative employment offers and voluntary departures. The call centre will cease operations on December 14, with the site officially closing in March 2025.