American Airlines Updates Passenger Removal Policy

American Airlines has revised its policies to emphasize that passengers should only be removed for safety or security reasons, following a lawsuit over the removal of eight African-American passengers due to a body odor complaint. The new policy mandates that flight attendants must address non-safety issues cooperatively and fill out a report if unresolved, with the captain retaining the final authority for passenger removal. These changes aim to address past incidents of perceived discrimination and improve the passenger experience by fostering a more inclusive environment. This policy reflects American Airlines' commitment to ensuring fair treatment of all passengers and mitigating incidents of discrimination within its operations.