Walmart CEO Warns AI Expected to Transform or Eliminate Jobs Across Sectors

Walmart CEO Doug McMillon has warned that artificial intelligence will transform or eliminate nearly every job within the company over the next two to three years, reshaping the workforce despite maintaining a stable headcount of around 2.1 million employees. He emphasized that AI-driven automation in areas such as warehouse management, customer service, and supply chain operations will lead to significant job role changes, requiring employees to adapt by acquiring new skills in data analysis, machine learning, and ethical AI deployment. Walmart is actively integrating AI tools, including chatbots and generative AI for inventory and catalog management, and has created new roles like "Agent Builder" to develop these technologies. Leadership is closely monitoring which jobs are shrinking or growing to provide targeted training and support, aiming to help workers transition through this technological shift. While some traditional jobs may disappear, AI is expected to also generate new opportunities, especially in tech-savvy areas, highlighting a broader trend across retail and other sectors. This evolution reflects a significant shift in the nature of work, with human roles focusing more on managing AI systems and ensuring their effectiveness.