Duck Bay Hotel apologises after refusing help for terminally ill baby

Duck Bay Marina Hotel near Loch Lomond has issued a public apology after refusing to allow a terminally ill three-month-old baby, Charlie, to use his nebuliser on their premises. Charlie, who has a tracheostomy, was at the hotel with his family while receiving end-of-life care at a nearby hospice. Despite spending £40 on refreshments, the family was denied access to a power outlet for the vital medical device, prompting outrage from Charlie's uncle, who described the situation as appalling. The hotel's management later explained that the refusal was due to a junior staff member misunderstanding the situation and not following appropriate guidance. They expressed deep regret for the incident and committed to making amends. The incident highlights the challenges faced by families with critically ill children in public spaces.